Seller Policy Pages

The list below is our full range of guarantees provided by NepCure sellers, and how they protect you:

On-Time Delivery

Full refund if product isn’t received in guaranteed delivery time

How can I protect myself from late deliveries?

Always check the seller's On-time Delivery guarantee time and make sure your desired delivery date falls within this time-frame.
What can I do if my order doesn't arrive within the seller's guaranteed delivery time?

You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order.

Returns & Refund

The items I received were not as described by the seller. What can I do?

Any product delivered to you that fails to match the seller’s description is eligible for a refund. You can also work out a solution that is agreeable to both you and the seller.

Domestic Returns

Return any product to a warehouse in your country

What if I am simply unhappy with my purchase? Can I get a refund, even if there is nothing wrong with the product?

Yes, any product that is covered by Domestic Returns can be returned domestically, as long as it is unused and in perfect condition. No questions asked.

Guaranteed Genuine

Get a full refund if you received a counterfeit product

How can I ensure the products I purchase are genuine?

On you can find many sellers who offer Guaranteed Genuine products.
What other protections can I get for products that are not genuine?

All Guaranteed Genuine products have been verified by Should you still receive a counterfeit product, you will get a full refund (shipping costs included).